Patrick Caruso

IT Applications Manager (Salesforce)

ZOLL Cardiac Management Solutions

Patrick brings over nine years of experience helping businesses simplify complex workflows and maximize the potential of their technology. With a deep commitment to continuous learning and inspired by a growth mindset, Patrick thrives on discovering innovative ways to improve how people work and identifying opportunities hidden within challenges. His approach is deeply human-centric, focused on aligning technology with people's values to empower them in achieving their goals and realizing their full potential.

13x Salesforce Certified:
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Platform Developer I
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Salesforce Certified AI Specialist
- Salesforce Certified AI Associate
All Star Trailhead Ranger (700+ Badges) (https://trailblazer.me/id/pdrcaruso)
49x Trailhead Superbadges
Master of Science in Information Systems
Certified Business Analysis Professional™ (CBAP®)

Workshop

July 28, 2026 - Welcome Day

2:45 PM - 4:45PM

Krash Room

Workshop: Next-Generation Agentforce Builder with Agent Script

The era of static chatbots has evolved into the age of autonomous action. In this comprehensive two-hour hands-on workshop, you will move beyond basic prompt templates to master the Next-Generation Agentforce Builder. We will dive deep into Agent Script, the logic engine that allows architects to define sophisticated reasoning paths, manage complex state transitions, and execute multi-step business workflows. No more different answers for the same question on different days. You will learn how to bridge the gap between generative conversation and programmatic execution by building an agent capable of navigating high-logic scenarios, integrating with external APIs, and utilizing real-time data. Whether you are looking to refine “Chain of Thought” processing or optimize agentic decision-making, this session provides the technical blueprint and practical experience needed to deploy truly autonomous AI within the Salesforce ecosystem.

Note: This is a technical, build-focused session. Please bring a laptop and be prepared to dive directly into the Agentforce development environment.

Patrick Caruso

Workshop

July 28, 2026 - Welcome Day

2:45 PM - 4:45PM

Krash Room

Workshop: Next-Generation Agentforce Builder with Agent Script

Meet our 2026 Sponsors

Diamond

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Silver

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Welcome Reception

Dreamin' Reception

Awards Lunch

Swag Bag

Badge

Lanyard

Water Bottle

Copper

Breakout Session

Event

Buckeye Dreamin'