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Kristen Elliott

Director, Business Program Management

Nationwide

Kristen Elliott serves as the Activation Director for Nationwide Financial Shared Portfolio, leading the NF Shared Portfolio Activation team. In this role, she oversees strategic investments that advance Nationwide’s enterprise priorities across technology modernization, operational excellence, and AI-driven transformation. Known for her collaborative and inclusive leadership style, Kristen excels at bringing business and technology partners together to align strategy, enable outcomes, and tell a cohesive enterprise story.


With a career rooted in technology and strengthened in advanced business expertise, Kristen blends technical fluency with strategic vision. She holds both an MBA and the Chartered Life Underwriter (CLU) designation, reflecting her deep knowledge of financial services and the life and annuity landscape. Kristen also has served as an adjunct professor for the College of Science and Engineering at The Ohio State University, where she contributed to developing the next generation of technology and business leaders. Across her roles, she has built a reputation for enabling clarity, driving alignment, and elevating change management and communication practices to support enterprise-wide initiatives.


Kristen is also a passionate advocate for leadership development—especially for women in technology and business—and often partners with peers to strengthen cross-functional collaboration and coaching cultures. Outside of work, she channels her creativity through music, through performing in musical groups across the city and releasing original neoclassical pieces that highlight her love for storytelling through sound.

Kristen Elliott
Industry - Financial Services
July 30, 2026 - Industry Day
10:10 AM - 10:55 AM
Astro Room
AI Strategic Trends and Operational Insights: How Technology Is Reshaping Financial Services and Insurance

For decades, financial services and insurance have pointed to regulation and legacy technology as barriers to transformation. While those challenges remain, a new set of pressures, such as economic uncertainty, demographic shifts like the Peak 65 retirement wave, and declining trust in institutions, are accelerating demand for faster, simpler, and more transparent experiences.
Artificial intelligence is beginning to deliver on long-standing ambitions. From streamlining underwriting and incorporating electronic health records to enabling faster, more informed decisions, AI is reshaping both how organizations operate and what customers and advisors expect.
In this session, Nationwide leaders responsible for AI execution and enterprise transformation will share a grounded view of the trends shaping financial services and insurance, along with practical lessons from modernization efforts already underway. They will discuss where AI is delivering real operational impact, how organizations are approaching investment in emerging technologies, and what this means for product design, distribution, and the overall customer experience.
The session will also take on a core challenge facing the industry: how to use AI to increase speed and efficiency without eroding trust, particularly as interactions become more digital and data-driven.

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