Many organizations today operate in a fractured collaboration environment where Slack and Microsoft Teams coexist across departments, business units, and acquisitions. What starts as flexibility quickly turns into operational friction, fragmented communication, duplicated costs, reporting blind spots, compliance concerns, and disconnected customer engagement.

This interactive workshop explores the real-world business, technical, and organizational impact of maintaining dual collaboration ecosystems — especially for organizations running Salesforce at the center of their operations. Attendees will learn why these environments emerge, how they affect IT, sales, marketing, and executive leadership, and the hidden productivity tax that most organizations underestimate.

The session will also examine practical strategies for consolidation, interoperability, migration, governance, and Salesforce integration, including emerging tools and technical approaches that can bridge the gap while organizations work toward a long-term collaboration strategy. Whether your organization is fully committed to Slack, standardized on Microsoft Teams, or stuck somewhere in between, this session will provide a realistic roadmap for reducing fragmentation and creating a more connected digital workplace.