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ADMIN TRACK

WEDNESDAY JULY 24 - 2:00 PM

CLOUDY ROOM

Supercharging Your Chat Channel with Web Messaging and Bots

Talking over the phone is stressful, and emailing is slow, so customer service demands are moving more and more toward chat channels. But without Einstein GPT, Chat Bots and Enhanced Messaging, your agents may as well be typing to customers with one hand. This session will focus on the latest features from Salesforce that will enhance the customer experience of the Chat/Messaging channel.

Speakers

Technical Architect

Bridgenext

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